Privacy Notice

We respect your privacy and our goal is to provide excellent service to all our customers. This Privacy Notice has been drafted in accordance with the Personal Data Protection Law and Regulations in the Kingdom of Saudi Arabia to help you understand the nature of the data we collect from you and how this data will be handled.

Scope

This Privacy Notice applies to all sectors and business units of the Committee. All employees, contractors, and subcontractors working either on a permanent or temporary basis are committed to following the specified standards.

Why We Collect and Use Your Personal Data

To provide the highest level of service and products, we collect and use your personal data.

Legal Basis for Processing Your Personal Data

• Contractual – to fulfill service obligations towards you.
• Legitimate interest – for activities such as marketing, fraud prevention, and network security.
• Consent – for other activities such as information, sales, and marketing.
• Legal obligation – to comply with government regulations including national security and public health.
• Public interest – for requests from public authorities or awareness messages by government agencies.

Purposes of Data Collection

• Develop and improve products and services.
• Support operations, ensure service quality, and process payments.
• Understand customer needs and recommend relevant products and services.
• Notify of new products and services.
• Respond to inquiries and complaints for a personalized experience.
• Provide anonymized reports to external entities.
• Conduct credit checks for new services.
• Prevent fraud and protect network security.

Cookies and Similar Technologies

We use cookies to improve your experience, including:

• Keeping you logged in
• Ensuring website functionality
• Understanding website usage

What Personal Data We Collect

• Registration data (name, email, address, phone number, etc.).
• Service usage data (cookies, usage statistics).
• Customer interaction data (support requests, feedback).
• Device data for technical support.
• Location data for network-related services.

How We Collect Your Data

• During product/service registration.
• Through direct interactions (forms, emails, calls).
• Via social media interactions.
• Website browsing data.
• Online surveys.

Data Retention

Your personal data is stored only as long as necessary for the purposes it was collected and to comply with legal and regulatory requirements.

Data Protection and Disclosure

We take data protection seriously and implement security measures to safeguard your information.